Terms and Conditions of Sale
The owner of the webstore on the website nordfix.ee is Nordfix OÜ (registry code 12067860), located at Ringtee 37a Tartu, City of Tartu 50105.
1. Validity of the terms and conditions of sale, goods, and price information
1.1 The terms and conditions of sale apply to the purchase of goods on the website (hereinafter the webstore) of Nordfix OÜ (hereinafter also the seller).
1.2 Information on the goods and the price thereof is provided together with the goods displayed in the webstore.
2. Buying from the webstore
2.1 To order the goods, add the desired goods to the shopping cart. To proceed to checkout, fill in the required data fields and select the suitable method of delivery. Thereafter, the buyer is displayed the amount of fee, which can be paid via a bank interface or by using another payment method. Thereafter, the buyer is displayed the amount of fee, which can be paid via bank interface or by credit card. Payments are made in euros.
2.2 The sales contract of goods ordered by the buyer will enter into force upon the receipt of the entire payable amount in the bank account of the webstore. The seller will inform the buyer by e-mail thereof.
2.3 If it is not possible to deliver the ordered goods due to being out of stock or for another reason, the buyer will be informed thereof as soon as possible and the paid amount will be returned (incl. delivery costs) immediately, however no later than within 14 days as of the date of receiving the application from the buyer.
3.1 The goods are not delivered outside the Republic of Estonia.
3.2 The delivery costs of goods will be borne by the buyer and the respective price information is displayed under the respective delivery method.
3.3 The goods are delivered by a DPD courier. The delivery options are parcel machine or door to door service. However, the buyer may also pick up the goods at the Tallinn or Tartu office.
3.4 Domestic deliveries will reach the destination specified by the buyer within 2–7 days as of the conclusion of the sales contract. In exceptional cases, the goods may be delivered within up to 45 calendar days.
4.1 The terms and conditions of a 14-day right of withdrawal of a buyer, stated in the terms and conditions of sales, do not apply to buyers who are legal persons.
4.2 The buyer has a right to withdraw from the sales contract within 14 days after the receipt of the goods.
4.3 If the returned goods show signs of use or wear, the seller is entitled to offset the amount corresponding to the depreciation in value of the goods with the purchase amount to be returned. In particular, but not limited to, the seller may offset with the purchase amount the costs of cleaning or repairing, or the replacement costs of the package of the goods which are not in their original packaging or the package of which has been damaged, if the goods show signs of use or wear.
4.4 To return the goods, the buyer shall submit to the seller an application of withdrawal from the goods, the sample form of which is available here, and send it to the e-mail address firstname.lastname@example.org at the latest within 14 days as of the receipt of the goods.
4.5 The costs of returning the goods shall be borne by the buyer, unless the reason of returning is due to the fact that the item subject to return does not conform to the initial purchase (e.g. incorrect or defective item). The buyer returns the goods to the seller within a reasonable time but no later than within 14 days as of the submission of the withdrawal application, or shall present a proof that the buyer has already handed the goods over to the carrier within the said period. If the buyer has explicitly chosen a different method for receiving the goods than the ordinary cheapest way suggested by the webstore, the seller is not obliged to refund to the buyer the costs of return which exceed the expenditures related to the ordinary method of delivery.
4.6 The seller shall reimburse the purchase amount paid for the returned goods to the buyer at the earliest opportunity but no later than within 14 days as of the receipt of the withdrawal application. If the buyer delays the return of goods or the submission of a proof on the return on goods, the seller will be entitled to extend the time of reimbursing the purchase amount of goods by the same time.
4.7 The webstore has the right to withdraw from the sales contract and reclaim from the buyer the goods if the price of the goods at the webstore is marked significantly below the market value of the goods due to an error.
5. Right to file a complaint
5.1 The seller is responsible for the non-compliance of the goods sold to the consumer with the terms and conditions of the contract or for the defects that existed already at the time of delivery of the item and which occur within up to two years as of handing the goods over to the buyer. During the first six months as of delivering the item to the buyer, it is presumed that the defect existed already at the time of handing the item over. Rebuttal of the presumption is the obligation of the webstore. Upon occurrence of a defect, the buyer has the right to contact the webstore within two months at the latest, by sending a letter at email@example.com or calling by phone at +372 675 0066.
5.2 The seller is not responsible for the defects caused to the goods after the delivery of these to the buyer. If the goods purchased from the webstore have defects for which the seller is responsible, the seller shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the seller shall return to the buyer all the fees pertaining to the sales contract.
5.3 The seller shall respond to the consumer’s complaint in writing or in a format which can be reproduced in writing within 15 days.
5.4 If the returned goods have been damaged as a result of abnormal use or due to any other circumstances attributable to the buyer, the seller will retain the right to offset the impairment of goods with the purchase price.
6.1 By agreeing to the Terms and Conditions of Sale, the buyer confirms to have examined the privacy and data protection requirements of the webstore of the seller (Nordfix OÜ) and to accept these in full and to make no concessions in this regard.
6.2 Personal data is processed for the purpose of performing the contract concluded with the customer. Personal data is processed for the fulfilment of legal obligations. The seller is the controller of personal data and processes the buyer’s personal data in conformity with the requirements laid down in the Personal Data Protection Act. The seller processes the following personal data of the buyer for the purpose of performing the contract concluded with the buyer: given name and surname, telephone number, date of birth, personal identification code, address, e-mail address, delivery address of goods, cost of goods and the payment method used, bank account data.
6.3 Personal data is forwarded to the customer support of the webstore for the management of purchases and the purchase history and for resolving the problems of customers. The data is used for processing the orders (incl. purchase history), for the payment for goods, and dispatching the goods to the buyer; upon separate consent of the buyer, also for forwarding goods offers to the buyer. Data is forwarded to the transportation companies for delivering the goods. For making the payments, the buyer’s bank data is forwarded to the banks and the payment centre. The bank account number is used for returning the payments to the customer. During the administration of the webstore, the data may be processed by the IT Support and Web administrator to ensure the proper functioning of the webstore. Upon the storage of the data, we also proceed from the requirements of the Accounting Act.
6.4 The buyer may at any time withdraw from the offers and newsletters sent to the e-mail by informing us thereof by e-mail or following the instructions given in the e-mail containing the offers.
6.6 If the webstore is closed, your personal data will be deleted, unless such data must be retained for accounting purposes or for resolving consumer disputes. If the purchase at the webstore was made without a customer account, the purchase history will be saved for three years. In case of disputes related to payments and for consumer disputes, the personal data will be retained until the claim is satisfied or until the end of the limitation period. Personal data required for accounting purposes is retained for seven years.
6.7 In order to delete the personal data, contact the seller by e-mail. A response to the deletion request is sent no later than within one month and the deletion period of data shall be ascertained. A response to the request to transfer personal data, submitted by e-mail, is sent no later than within one month. The seller shall identify the person and shall inform of the personal data that are subject to transfer.
6.8 The seller shall implement all measures to protect the personal data of the customer. The buyer has a right to access their personal data at any time and demand their rectification, closure, or deletion, unless otherwise stipulated by law. If the buyer feels that the processing of their personal data has infringed their rights, the buyer may send a notice thereof at the e-mail address firstname.lastname@example.org. Upon need, the person has the right to contact the Data Protection Inspectorate.
7 Resolution of disputes
7.1 If the buyer has complaints regarding the webstore, these shall be communicated by e-mail at email@example.com or by phone on +372 675 0066
7.2 If the buyer and seller are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The procedural conditions can be examined and a petition filed on the webpage at komisjon.ee. The Consumer Disputes Committee is competent to resolve the disputes arising from the contract concluded between the buyer and the seller. The review of the buyer’s dispute in the committee is free of charge. The buyer may turn to the online consumer dispute platform of the European Union.